What is the Chat Box?

Chat Box is a user support solution that enables you to reach out to a support team (e.g. Project Manager) via a chat tool. Once enabled, a chat box appears on the bottom right of the screen. All user messages sent via this tool are received by support operators live in a dedicated inbox and the Chat Box will automatically link with the language setting of your computer (example the below extract is in French).

We recommend that all users with questions reach out directly via this chat function. It is the quickest way to receive support and please ensure you highlight the issues as clearly and concisely as possible.

Updated on: 24/09/2025