Question 1

How can I edit a sent message?

Accepted Answer

Crisp allows you to correct any mistake on the last message you sent to a visitor chatbox from a Crisp app.

In order to edit a message, follow those steps:

In the conversation on your Crisp dashboard, you have sent a message
Press the "UP" arrow of your keyboard
The edit mode appears on the last sent message
Edit your message there
Press enter, the message will be edited in the visitor chatbox

Message edit mode

| Only the last message you sent can be edited.

| Note that Emails messages cannot be edited once they have been delivered. The delay is 1min if the user is offline, and 2min if he is online but inactive.

|| Messages sent to third-party channels such as WhatsApp, Instagram, Facebook Messenger, etc cannot be edited.

If you have more questions about this topid, don't hesitate chatting with us!

Question 2

How to hide the chatbox on some pages?

Accepted Answer

Crisp allows you to hide the chatbox on some pages.

Here is how to proceed:

Go to your Crisp dashboard
Head over to the Settings from the bottom-left icon
Navigate to Settings > Chatbox Settings > Chatbox Restrictions > Hide chatbox on pages
Click on the Add a blocked page button and select the countries to block

The chat will be disabled for those pages.

Disabling the chatbox on certain pages

| Tip: If the domain you are using is www.example.com, please provide www.example.com as a URL. The Crisp match system is really strict. If you provide example.com and your website is in fact using www.example.com, it won't work

We've also made a short guide that will show you how to use that feature

${frame}

Using wildcards

This feature is compatible with wildcards. It allows hiding pages following patterns

Here are a few examples:

Simple match

https://example.com/*/pricing will match all pages like

**Double W

Question 3

Why am I getting an "invalid chatbox code" or "Invalid Website" error ?

Accepted Answer

This error code is in general due to a configuration issue on your end

1. Lock chatbox to domain option

For security concerns, we added an option "Lock the chatbox to website domain (and sub-domains)". By enabling this option, Crisp disallow other website domains to use your Crisp.

If your Crisp website domain is www.mydomain.com , then your chatbox is locked for mydomain.com
If you are using localhost , your chatbox is locked to mydomain.com

| In general, you have to strictly use this lock option, only if you understand this security concern.

Otherwise, just disable it:

Navigate to Settings > Workspace Settings > Chatbox Security
Disable "Lock the chatbox to website domain (and sub-domains)"

Disable the lock chatbox to website domain option

2. Wrong chatbox code

Maybe you did a wrong copy-paste. In general, your chatbox code should look like this:

<script type="text/javascript">
window.$crisp=[];
window.CRISP_WEBSITE_ID="XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX";
(function(){d=document;s=d.createElement("script");s.src="https://client.crisp.chat/l.js";s.async=1;d.getElementsByTagName("head")[0].appendChild(s);})();
</script>

| Your WEBSITE_ID would look XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX with only alphanumeric characters.

3. You deleted your website

You may have deleted

Question 4

How do Reminders work?

Accepted Answer

Reminders are a convenient way of scheduling a note to yourself (or your team) in the future, for the current conversation. It can be used to remind yourself of a call you planned with an user.

A reminder will then fire on the date you scheduled. You'll receive a notification on all your Crisp apps (Web & Mobile), with the reminder note you submitted.

Our team inbox will never let you down, set reminders to improve your customer service and never miss another follow-up.

This is the perfect tool to improve your CRM work for either your sales or support team.

| When a reminder fires, it will automatically un-resolve the conversation, to ensure you and your team do not miss important notes.

How to schedule a reminder?

Reminders can be set from your Crisp app either by clicking on "Reminder" in a conversation, or by entering: /remind.

Click on "Reminder" to schedule a reminder

Once the reminder date picker opens, pick a quick date or choose to enter a custom date. Validate, and then enter a reminder note (after the date). When you're done, hit Enter to create the reminder.

![Pick a reminder date](https://storage.crisp.chat/users/helpdesk/website/-/1/3/5/2/1352b0f85ebf6700/49208639-3c34-4fab-854b-f8a0

Question 5

How can I open a Knowledge Base article in an iFrame?

Accepted Answer

Using Crisp, it's possible to embed an article in your own website using an Iframe.

Here's how to proceed:

Retrieve an Knowledge Base article Link.
Append /reader/compact/ (compact mode, ie. without article title) or /reader/full/ (full mode, ie. with article title) after the URL
So it becomes for instance https://help.crisp.chat/en/article/how-to-add-the-crisp-chatbox-code-to-my-website-10wcj3l/reader/full/
Then, embed your knowledge base article in an Iframe on your website.

Question 6

How do I create a Chatbot for Facebook Messenger?

Accepted Answer

Crisp no-code chatbot builder helps you to create your own chatbot for Facebook Messenger. Draw complex response flows, with events (eg. user sent message), actions (eg. send response message) and conditions (eg. check segments). With our Bot Builder for Facebook, you can craft customized experiences on Messenger in little to no-time.

This guide goes into explaining how to drive automated conversations on Facebook Messenger. As an official Meta Partner, Crisp offers you to connect Meta Business to our chatbot software, for free.

|| Note that if you haven't connected Meta Messenger to our chatbot platform, you should follow this guide: How to connect Crisp with Messenger?

If you're not an existing Crisp customer, creating a bot for the Meta Business Inbox is 100% free for the time of your trial (which can go up to 30 days). Make sure to create an account before going through the tutorial.

➡️ To create an account Crisp, please click here

What do I need to build a Messenger bot?

To build automated responses for Facebook Messenger, you'll need the following requirements:

An admin access to Meta Business Suite
A Meta Business Account connected to Crisp
The chatbot plugin
A Crisp Account set as "Owner"

Create a chatbot using Meta Messenger

Now that you're ready to build a bot for Messenger, let's get down to the c

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