Question 1

How can I edit a sent message?

Accepted Answer

Crisp allows you to correct any mistake on the last message you sent to a visitor chatbox from a Crisp app.

In order to edit a message, follow those steps:

In the conversation on your Crisp dashboard, you have sent a message
Press the "UP" arrow of your keyboard
The edit mode appears on the last sent message
Edit your message there
Press enter, the message will be edited in the visitor chatbox

Message edit mode

| Only the last message you sent can be edited.

| Note that Emails messages cannot be edited once they have been delivered. The delay is 1min if the user is offline, and 2min if he is online but inactive.

|| Messages sent to third-party channels such as WhatsApp, Instagram, Facebook Messenger, etc cannot be edited.

If you have more questions about this topid, don't hesitate chatting with us!

Question 2

How can I setup the Contact Form plugin?

Accepted Answer

The Contact Form plugin lets you create a contact form linked to your Crisp, which you can include on your website contact page.

This guide goes through how to setup the Contact Form plugin on your website. It is designed to be included on your website contact page.

It protects your Crisp Inbox against spam bots using a CAPTCHA ran by hCaptcha .

| The Contact Form plugin is available for free for all Crisp plans (including Free plans).

|| You will also need to sign up for a free account with hCaptcha to complete the Contact Form plugin setup.

Video tutorial

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What does the Contact Form plugin do?

The Contact Form should be included on your website contact page.

It lets your users contact you in a more traditional way, that is, using a contact form where they leave their email address. This is useful for websites that want to use the Crisp Inbox but prefer a more traditional way to communicate instead of live chat.

Include this contact form on your website contact page

How to include the Contact Form in my HTML code?

The Contact Form plugin can be included on your website contact page with a single line of HTML code, where it would take up all the vertical and horizontal space available at best (otherwi

Question 3

How can I automatically set user emails?

Accepted Answer

If you are using Crisp on a website where users are authenticated, you may want to set their email so that they don't have to specify it when they start a chat with you.

This method uses the Crisp JavaScript API, that you can call from your own code. Given that you know the authenticated user's email from your code, you'll be able to set it for the Crisp chatbox.

Here's how you would proceed to set the visitor's email:

// Feed this call with your own internal email data.
$crisp.push(["set", "user:email", "user@gmail.com"]);

Let's say you are using PHP, then use.

<script>
$crisp.push(["set", "user:email", "<?php echo $user_email; ?>"]);
</script>

(assuming $useremail is your user email.)_

Here's how you would proceed to get the visitor's email:

var visitor_email = $crisp.get("user:email");

| Want to know more about the $crisp interface? Read: How to use $crisp Javascript SDK?

Question 4

How can I create an AI chatbot with Dialogflow?

Accepted Answer

In this tutorial, you will learn how to connect Dialogflow with Crisp to create an AI chatbot that leverages the power of our chatbot API. If you are a complete novice about Dialogflow platform or new to the Crisp API, no worries, everything will be explained.

➡️ Want to know more about Crisp Chatbot pricing and features? Click here: Crisp Chatbot Software
➡️ Want to know more about Crisp Chatbot API pricing and features? Click here: Crisp Chatbot API

What is Dialogflow?

Dialogflow is a complete platform for artificial intelligence. It is based on natural language processing (NLP), a very powerful technology. Currently maintained by Google, it is one of the most used service to create AI chatbots.

Bots created with Dialogflow can be integrated anywhere: mobile application, web application, device, robot, interactive voice response system, etc.

Advantages of Dialogflow

Bleeding edge machine learning algorithms from Google.
The robustness of the solution and its inclusion in the Google universe (Cloud platform, Home) which makes it reliable, durable and rich in interactions. Thus, the Google Small talk feature allows to capitalize on the interactions frequently used by users.
It can handle 14 different languages.

| Dialogflow is completely free for new users and low traffic websites.

How Dialogflow chatbots work with AI?

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Question 5

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Accepted Answer

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Question 6

How do I use the $crisp chatbox SDK?

Accepted Answer

$crisp ("dollar-crisp") lets you control the Crisp chatbox from your JavaScript code. This lets you listen to Crisp events, as well as open, close the chatbox or do fancy stuff with the chatbox.

|| 👉 The $crisp Methods documentation is available on our Developer Hub.

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