Question 1

Test I changed the title

Accepted Answer

Knowledge Base articles are formatted with Markdown. Markdown is an easy-to-use syntax to format texts. You can use Markdown to insert bold text, titles, images and even YouTube videos.

This article sums up the Markdown syntax items that are available to you in Crisp Helpdesk.

Format text

Bold text

Markdown code: **This is a bold** text section. Example: This is a bold text section.

Italic text

Markdown code: _This is an italic_ text section. Example: This is an italic text section.

Underlined text

Markdown code: __This is an underlined__ text section. Example: This is an underlined text section.

Strikethrough text

Markdown code: ~~This is a strikethrough~~ text section. Example: ~~This is a strikethrough~~ text section.

Highlighted text

Markdown code: ++This is an highlighted++ text section. Example: ++This is a highlighted++ text section.

Insert titles

H1 title (huge)

Markdown code: # Huge title

H2 title (large)

Markdown code: ## Large title

H3 title (medium)

Markdown code: ### Medium title

H4 title (regular)

Markdown code: #### Regular title

H5 title (small)

Markdown code: ##### Small title

H6 title (tiny)

Markdown code: ###### Tiny title

Delimitate text

Horizontal line

Markdown code: ---

Insert lists

Bullet list

Markdown code: * Item

Numbered list

Markdown code: 1. Item

Insert code examples

Question 2

How to create advanced filter?

Accepted Answer

Advanced filters are made to make your life easier. They can be used to filter contacts and build targeting list for your campaigns. Here's how to get started with advanced filters.

|| Advanced filters are only available on the Unlimited plan

Within your contact management tab inside Crisp, you have the ability to build advanced filters to display a special list of users.

What is an advanced filter?

An advanced filter is a feature that allows anyone in the Unlimited plan to filter contacts from the contact tabs. It's totally different from custom filters that are available in the inbox to any Crisp user.

Advanced filters are powerful because they allow you to combine different kind of data to display the right list of users. Advanced filters can be saved and reused for other purpose such as automated or one-shot campaigns.

What are the filtering options to build advanced filters

There are plenty of options available for every company to build the best targeting lists.

Most used criteria

Email Address: User email Address
Contact full name: User full name
Contact custom data: User custom data added by your own mean
Contact language: User s

Question 3

How do I add the Crisp Live chat on Clickfunnels?

Accepted Answer

Adding the Crisp Live chat to Clickfunnels is really simple, just follow this tutorial!

Retrieve your website code on Crisp

Go to app.crisp.chat
Go to your website settings: click on the Settings icon on the left sidebar, then click on "Websites"
Click on integrations
Go on HTML
Copy your Crisp code

On Clickfunnels

Click Settings
Click Tracking Code
Footer Code

Paste the Crisp Widget in Footer Code

Question 4

Why don't I receive any email from Crisp?

Accepted Answer

Crisp sends notification emails for pending (unread) messages from your visitors. You may receive some notification emails from Crisp when you are not active on the apps, as a reminder that a visitor is waiting for an answer.

Notification emails are sent according to a timing policy that is explained in: How do email notifications work?.

In some cases, you may not receive any email from Crisp; thus, you wonder why. There is surely a reason for that. Here is a checklist to help you fix this:

1. Are emails getting in the spam folder?

Whatever email provider you are using, they almost all have agressive spam filters. Given how spam filters work and the amount of notifications you receive, at some points emails from Crisp may be marked as spam.

Check your spam folder, and mark Crisp emails as "Not spam". They'll be moved back to your inbox, and further emails coming in the future should be delivered right to your inbox, as expected.

Remember: it's important to mark Crisp emails as "Not spam", to train your spam filter. If you don't do that, further email may still get delivered to the spambox.

2. Are email notifications enabled?

You may have disabled email notifications. You can check it:

Question 5

lola testing

Accepted Answer

Heeeeey

EAP can stand for several things depending on the context, but commonly it refers to:

Employee Assistance Program (in workplaces): A workplace-based program designed to help employees address personal or work-related issues that might affect their job performance, health, or mental well-being. These services often include counseling, financial advice, legal consultations, and support for mental health.
Early Access Program (in software or product development): A program where users get early access to software, games, or other products still under development. This allows the developers to gather feedback, test features, and fix issues before the final release.
Extensible Authentication Protocol (in networking): A framework often used in wireless networks and point-to-point connections to provide secure authentication mechanisms. It's commonly implemented in WPA2-Enterprise for secure Wi-Fi authentication.

If you meant something else, could you clarify the context? 😊

Question 6

How can I start a Chatbot manually?

Accepted Answer

This guide will focus on triggering a scenario manually from any conversation. This is a very useful way to quickly do some actions, or offer a user to follow a flow you have prepared.

There are many situations where being able to manually start a scenario can be handy. For instance, you might want to ask a user for information automatically, trigger a pre-recorded user journey, or share a meeting calendar and an embedded form.

Looking for a different way to start your scenario? Check out these guides as well:

🤖 If you're just getting started with the Bot plugin, feel free to check out this guide to take you through your first steps.

Now, let's have a look at how we can start our scenarios manually from any conversation!

| Manual Scenarios can be started at any time during a conversation, even if an operator has recently sent a message.

Table of Content

What is a Manual Scenario
Creating and Using a Manual Scenario

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