Articles on: My Account

How can I close & delete my Crisp account?

You need your Crisp account, and all associated data removed? You can close your Crisp account permanently from your Crisp dashboard.


Before you start, please be reminded that there is no coming back after you delete your account on Crisp. All your data will be permanently removed from Crisp servers and will not be recoverable. You will still be able to create a Crisp account with your email after your current account has been closed.


Before removing your account, please follow those steps

  1. Leave all the websites where you belong to. Go to the website settings, and then click to the red cross on your profile to delete your account
  2. Cancel all your subscriptions
  3. Make sure to retrieve any invoice
  4. Delete all your billing methods.
  5. Remove all your websites. To delete your websites, follow this How to delete the website


To delete your Crisp account, you may follow those steps:


  • Go to: https://app.crisp.chat
  • Go to your settings: click on the settings icon
  • Click on "Account"
  • At the bottom of the page, click on "Delete your account"
  • Enter your account email (used to double-confirm removal)
  • Confirm removal
  • You will be redirected to the login page, your account is now closed & deleted


Delete your account from Crisp and all its data

Updated on: 30/09/2024

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