Articles on: Crisp Helpdesk

How can I embed videos from Wistia in a helpdesk article?

Video content is key to better help customers. This tutorial provides help how to embed in a helpdesk article a video hosted on Wistia

This procedure is a bit more complicated than for Youtube, Vimeo & others because Wistia is doesn't provide any solution to retrieve an embed link directly from a Wistia link. So this guide covers how to do it manually.

Retrieve the embed link from Wistia

Go to your Wistia Dashboard
Open a Wistia video
Click Embed & Share
Click Inline Embed
Make sure your Options match the image below.

The src value will only appear after the correct Options are set.

Copy the src value

Convert the code for Crisp

To embed the code for Crisp, we need to retrieve the link from the Iframe provided from Wistia. In the example above, the link was:

https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true

And then we can make it a Crisp Iframe:

${frame}[Here you can use a custom legend](https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true0)

You can then use this code in your Crisp helpdesk article

Updated on: 30/09/2024

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