Crisp automatically sends chat transcripts to visitors and operators once a conversation ends. You can still adjust how those transcripts work.

What do transcripts look like?

Transcripts are emails sent to you and your users, that contain a record of a previous conversation. They are useful to keep copies of chats over time in a safe place (ie. an email mailbox).

When do transcripts get sent?

Transcripts get automatically sent to a visitor and all agents, 1 hour after the last message was sent in the conversation.

The conversation is considered either closed or stalled, and thus an automatic transcript is sent.

How to disable visitor transcripts?

To disable visitor transcripts, follow those steps:

• Go to: https://app.crisp.chat
• Go to your settings: click on the settings icon
• Click on "Websites"
• Click on your website
• Click on "Chatbox & Emails settings"
• Open "Email Settings"
• Disable: "Email users transcripts of conversations"

How to disable agent transcripts?

To disable agent transcripts, follow those steps:

• Go to: https://app.crisp.chat
• Go to your settings: click on the settings icon
• Click on "Notifications"
• Disable: "Email me transcripts of conversations"

How to manually send transcripts?

Transcripts can be manually sent from the conversation in Crisp apps (even if disabled for both parties):

• Go to: https://app.crisp.chat
• Open the conversation for which you need to send the transcript email
• At the bottom right, scroll down until you cross over "last browsed pages"
• Click on either the "Email xxx a chat transcript" or to "Email me a transcript" choice

Updated on: 30/09/2024