Articles on: My Account

How to edit my profile and add a profile picture?

Completing your Crisp profile helps your teammates and customers to learn more about you.


Here's how to add details about yourself, upload a photo, and set your language


  1. Go to https://app.crisp.chat
  2. Reach out to your settings
  3. Click on "Account"
  4. Edit your information


Here is the menu where you can edit your profile


If you upload a new profile picture, your clients won't see your new picture until you send a message


Troubleshooting


Crisp does not want to save


Please ensure both your first name and last name are provided


Email already taken


You may already register before using the same email. What we suggest is to go to https://app.crisp.chat/initiate/recover/ to recover the password


My avatar is not updating on the chatbox


Crisp is not updating your avatar immediately on the chatbox. It requires sending a message to a visitor first to update the cache.


Also, Crisp is not updating messages already sent.


Tip: try using incognito mode, to be considered as a new visitor on your own website

Updated on: 30/09/2024

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