Articles on: Customization

How to hide the chatbox on some pages?

Crisp allows you to hide the chatbox on some pages.


You can block the chatbox on some pages


We've made a short video that will show you how it works.



Here's how to proceed:


  • Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
  • Select Chatbox & Email settings
  • Go to chatbox restrictions
  • Click on "Add a blocked page"
  • Your chatbox will now be hidden on this page


The chat will be blocked for those pages.


Tip: If the domain you are using is www.example.com, please provide www.example.com as a URL. The Crisp match system is really strict. If you provide example.com and your website is in fact using www.example.com, it won't work


Using wildcards


This feature is compatible with wildcards. It allows hiding pages following patterns


Here are a few examples:


Simple match


https://example.com/*/pricing will match all pages like



Double Wildcard


Using a double wildcard such as https://example.com/product/** , it will match all subdirectories such as


Updated on: 30/09/2024

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