Question 1

(Draft) How to use Google Tag Manager to monitor Crisp Events in Google Analytics 4

Accepted Answer

This article will explain how you can listen for your Crisp's user events by using Google Tag Manager, and how to track these events in the new Google Analytics 4.

One of the advantages of GTM is that, once added to your website, it allows you to listen and track various user events without having to directly edit the code of your website. Combined with GA4 and our Javascript SDK, it is a powerful way to analyse your users' behaviour and measure traffic and engagement across your website.

This guide will cover various examples and enable you to set a wide variety of use cases. Depending on the way you use Crisp, you should be able to build users events for support, marketing & sales teams.

Still not sure which events to track, and how it can help your business growth? Don't hesitate reaching out and chatting with us!

||| To get started, you have to create a workspace in both Google Tag Manager and Google Analytics 4.

||| Because we will be using GTM to deploy our event listeners and send them to GA4, you only need to install the former on your website. You can do so by following the official documentation.

||| The GA4 setup will only require you to create a Property (which represents your app/website) and i

Question 2

(Draft) How to use Amazon SES and their SMTP server for my Crisp emails

Accepted Answer

This article will explain you why you might want to consider using a SMTP to send your emails, and guide you on how to set one up with Amazon SES.

Table of Content

Introduction
I. Setting up Amazon SES
II. Configuring the SMTP
Congratulations, your SMTP server with Amazon SES is deployed!
How can I take advantage of the features provided by Amazon SES?
Extra Resources
Frequently Asked Questions

Introduction

Amazon SES (Simple Email Service) is an email platform that provides a solution to send and receive email using your own email addresses and domains, similarly to other services such as SendGrid or MailGun.

__Email delivery services provide many benefits such as: __

High deliverability to ensure that your emails don't end up in spams.
Scalability to meet your needs and ensure that you're able to handle high volumes of emails.
Tracking and analytics features which will help you further monitor delivery rates, bounce rates, openings… etc.
Reputation management which can help you efficiently improve deliverability.
Many other features depending on the services used, such as Int

Question 3

Getting started with the Bot plugin

Accepted Answer

In this article you will find all the resources needed to help you get started with the Bot plugin. We'll review how the Bot works, and how you can leverage it to create numerous flows suited to your most diverse and extensive usages.

The Bot plugin combines logic with a blueprint interface to allows you to easily and swiftly deploy scenarios on your workspace. By dragging blocks and linking them together, you can create a serie of events, conditions and actions which you can customize to automate flows that best fit your needs. The Bot is not only capable to automating pre-configured user-journey, it can also be used to help your team in their day to day duties thanks to many of its powerful features.

Common usages include creating an out-of-office responder to provide continuity in your support when your team is unavailable, filtering incoming inquiries to better route your users to the proper agents, deploying marketing flows to oriente your users to some of your resources and products, automatically asking users for specific information and registering them, and many more which we'll cover in our articles and videos.

This guide will cover all the basics to launch your very first scenario and provide the necessary resources to achieve even the wildest and complex ones, so let's dive into it!

Still not sure whether the Bot would fit your use-cases? Don't hesitate reaching out and chatting with us!

||| The Bot plugin is exclusively available on the Unlim

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